Shop Management

Equipment

  • It is in your interest to maintain and service all equipment regularly
  • Fridges and Freezers  require higher levels of maintenance and diligence. Do not overload or cover the fan areas and regularly service and clean dust away from the air intake diffuser
  • Regularly defrost and clean freezers
  • Regularly clean fridges
  • Landlords, insurers and warranties require records of regular maintenance and a service history
  • Drain and Washing Sinks require weekly flushing with boiling water and soda crystals (wear protective goggles and gloves for this)

Stock Management

  • Always check fresh food for quality upon arrival
  • Do not overstock with perishable goods but allow at least 1 day of stock beyond next stock delivery for unforeseen circumstances
  • ALL STOCK MUST BE ROTATED INCLUDING DRY GOODS AND PACKAGING
  • Order according to what needs replacing
  • Ensure you do not run out of stock as you will lose consistency and disappoint customers by short-ordering with different produce
  • Maintain regular suppliers as the customer has acquired that taste
  • Bulk buying can be effective with dry goods, oils and cleaning materials, NOT perishables 

Food Preparation and Production

  • Prepare food fresh every day
  • Maintain levels of food preparation as per environmental health agency legislations and requirements
  • PLEASE SEE YOUR ENVIRONMENTAL HEALTH MANUAL FOR THE STORAGE OF PREPARED FOODS
  • Always leave cooling cooked foods at work-top levels so it is visible
  • Always completely cover food which is cooling
  • Never have chemicals (cleaning products etc) near food preparation areas

     Selling Your Food

  • Optimising sales- Quickly understand your customer’s tastes and requirements rather than forcing product they may not be accustomed to, you can introduce new lines gradually
  • Try to avoid offers which suggest a struggling business and depreciating quality
  • Ensure your shop sales area is always well staffed with the appropriate employees.
  • Consistent food and service quality offers you maximum customer retention and sales
  • Delivery option is available but food quality may suffer
  • Packaging can offer optimum and consistent portion control

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