Staff Management

  • Remember that your staff are working WITH you and not FOR you and treat them accordingly.
  • As owner/manager you can only earn respect and not demand it both from your staff AND customers.
  • Always treat people with respect as it is through their choice they walk through your door either as a customer or employee.
  • Ask your staff’s personal requirements with regards to hours- they can work for instance of single parents with young children at nursery or school. They would also find it difficult to work shifts while young children are at home. Set your rota according to your staffs availability.
  • You need to be aware of your staff’s skill level and fit them into your rota accordingly. Making members of staff work under pressure is not good for the business, staff member, working environment or customer service.
  • Happy staff members will result in happy customers due to better customer service – you want your staff to be happy when they come to work​
  • You should not ask or expect your staff to do duties you would not do yourself. You setting an example will be followed better by your staff if they see you are prepared to do it yourself.
  • Try not to rely on the same members of staff to work the busy days and weekends; try and rotate staff equally
  • If members of staff want to book holidays make sure you encourage them to not double book the same weeks away as their colleagues. All staff need to be prepared to cover a couple of shifts for the colleagues that are on holiday.

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